Privacy Policy
Last updated: September 30, 2025
1. Introduction
Svetlaya.Life / La Vie Svetlaya (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, with whom we may share it, and your rights as a user of https://svetlaya.life (“Website”).
2. Information We Collect
We collect and process:
- Name and surname
- Email address
- Physical address
We collect this information when you create an account, make a purchase, or communicate with us.
3. Use of Your Information
We use your information to:
- Process orders and deliver digital products
- Create and manage your account
- Communicate with you about your account or purchases
- Comply with legal requirements (including tax, payment, and privacy laws)
- Improve our services and user experience
4. Legal Basis for Processing
We process your personal information based on your consent (given when you register or complete a purchase), to fulfill contractual obligations, and to comply with legal obligations under Canadian and Quebec law (including Law 25 and PIPEDA).
5. Data Sharing and Third Parties
- We do not sell your personal information.
- We may share your data with trusted partners strictly for service purposes (e.g., payment processors, analytics, IT support).
- Third-party service providers are required to protect your information and use it only for authorized tasks.
- Payments are processed through external providers; we do not store card details.
6. Cookies and Analytics
We use essential cookies for site functionality and may use non-essential cookies (e.g., analytics) with your consent. You may manage cookie preferences via our cookie banner or your browser settings.
7. Data Security
We use commercially reasonable security measures to protect your information from unauthorized access, alteration, or loss.
8. Data Storage and Retention
We retain personal data for as long as your account is active, and for up to 2 years after inactivity unless legal retention rules require longer. When no longer needed, data is deleted or anonymized securely.
9. Your Rights
You have the right to:
- Access or correct your personal information
- Withdraw your consent at any time (may impact your account)
- Request deletion of your data (subject to legal exceptions)
- File a complaint with applicable privacy authorities
10. Children’s Privacy
Our Website is not intended for users under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us data, please contact us for removal.
11. International Users
Our services are offered primarily in Canada and North America. By providing information, you consent to its processing in Canada subject to Canadian and Quebec privacy laws.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes take effect upon posting. Please review regularly.
13. Contact Us
The person responsible for personal information at Svetlaya.Life / La Vie Svetlaya is our Privacy Officer. You may contact them at: support@svetlaya.life
By using our Website, you confirm your agreement with this Privacy Policy.